Shipping
We process orders Monday through Friday, excluding Holidays.
Many orders are shipped by the artist or manufacturer.
Multiple item orders may ship in separate packages and
arrive at different times. At this time Dog Gone Glamorous
ships items in the Continental U.S. Only. NO
international, Alaska or Hawaii.
** There are 2 exceptions: Dog Breed Pins
and Dog Car Mats. Please refer to those
pages for details.
Most Items ship within 2-5 working days. Special orders that are
personalized or made to order will take longer and delivery
times will be sent to you in an email. Please feel free to
contact us with any questions. Should an item be out of
stock, you will be notified by email.
Defective Merchandise
Your satisfaction is very important to us. We fully
guarantee all products against defects in materials and
craftsmanship. Freight damages or product defects must be
reported within 5 days of receipt of your order.
Returns & Exchanges
We understand that an occasional return or exchange may be
necessary. We can only accept returns and exchanges on
unused items in its original condition (less shipping and a
$15.00 restocking fee). Returns and exchanges must be made
within 2 weeks of receipt and require a RETURN AUTHORIZATION
NUMBER. Please contact us before returning an item for
shipping instructions and a Return Authorization Number.
Please note:
We do not accept Exchanges or Returns on "made to
order / custom" items. These are items that
we make-up special for YOU - with your
particular dog breed on them. (i.e. breed specific
bath towel, leather purse, leather fanny pack, leather
checkbook cover, door mat, car mats, etc.)
Please contact us before returning an item for shipping
instructions and a Return Authorization Number. We cannot
insure a refund without this.
If you are returning an item that has
Free shipping , your credit will be the price
paid for the product less the shipping costs we incurred to
ship the product to you & any applicable re-stocking fees
(see above)
We regret that we cannot accept returns COD. We do not
reimburse shipping charges.
***For your protection, we recommend you send your return
via UPS or Federal Express with insurance and delivery
confirmation for tracking purposed.
Unclaimed Merchandise
If your order is returned to Dog Gone Glamorous for any
reason, we will make every attempt to contact you
immediately either by telephone or email. Please make sure
that your shipping information on your order is correct. All
orders re-shipped at your request will require an additional
re-shipping fee. Orders returned and not reshipped will be
refunded to you less a 30% re-stocking fee.
Canceling an Order
Once an order has been placed through our secure checkout
system it cannot be cancelled on our website. Contact us IMMEDIATELY by phone or email of your wish to cancel or
change an order once it has been placed. We will do our
best to stop the order. Please note: Once an order is placed, it is IMMEDIATELY
processed! If an order has
already been shipped you will be responsible for the
shipping charges.
Sales Tax
5.5% sales tax will be added to orders shipped anywhere in
Wisconsin.
Placing Orders
You may place your order via our web site or call with your
order. 262-782-2501. During busy periods it may be
necessary to leave a message. Your call will be returned
promptly. We accept Visa, MasterCard, American Express, Discover
Card and PayPal.
Availability & Back Orders Many items
are shipped direct from the artist or manufacturer. This provides you
with a large product selection that is nearly always in
stock. Items may be out of stock periodically at the
manufacturer. We will email you promptly if your item is out
of stock.
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